SMS Communication Policy

1Introduction

By providing your mobile number and opting in to receive SMS messages from VELO Healthcare, you agree to the terms outlined in this policy.

2Consent to Receive SMS Messages

By submitting your mobile number through our website, forms, order process, referral process, phone communication, or any other approved method, you consent to receive SMS/text messages from VELO Healthcare. These may include, but are not limited to:

• Order confirmations and delivery updates
• Appointment, service, or account notifications
• Insurance eligibility or documentation reminders
• Billing and payment-related reminders
• Customer support follow-ups
• Promotional or marketing messages — only if you have specifically opted in

3Message Frequency

Message frequency may vary depending on your interaction with VELO Healthcare, your order status, service requests, insurance billing process, or communication preferences. We aim to keep all messages relevant and limited to necessary communication.

4Message and Data Rates

Standard message and data rates may apply to SMS messages sent or received. Charges are determined by your mobile carrier and your mobile service plan. Please contact your carrier for details regarding applicable fees.

5Privacy and Data Security

VELO Healthcare respects your privacy. We do not sell, rent, or share your mobile number with third parties for their marketing purposes.

Your mobile number and related communication data are used only for the purposes described in this policy — such as customer support, order updates, insurance-related communication, service notifications, and approved marketing communications.

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.

6Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from VELO Healthcare.

After you opt out, you may receive one final SMS confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages unless you opt in again.

7Help and Support

For assistance, you may reply HELP to any SMS message received from VELO Healthcare. You may also contact our support team directly using the details in the Contact section below.

8Third-Party Service Providers

VELO Healthcare may use trusted third-party service providers to help send and manage SMS communications. These providers are only authorized to use your information for the purpose of delivering messages on behalf of VELO Healthcare and are not permitted to use your mobile number for their own marketing purposes.

9Changes to This SMS Communication Policy

We may update this SMS Communication Policy from time to time to reflect changes in our communication practices, legal requirements, or business operations.

Any updates will be posted on our website with the revised effective date. Your continued use of our services after changes are posted means you accept the updated policy.

10Contact Us

For questions or concerns regarding this SMS Communication Policy or your privacy rights, please contact us: