SMS Communication Policy

1Introduction

By providing your mobile number and opting in to receive SMS messages from VELO Healthcare, you agree to the terms outlined in this policy.

2Information We Collect

We may collect the following types of information from you:

• Personal Information: When you contact us through our website, by phone, or by email, we may collect personal information that you provide, including your Full Name, Contact Details, and Order Details.

3How We Use Your Information

We use the information we collect for the following purposes:

• To Communicate with You: We use your contact information to respond to your inquiries, provide our products and services, send administrative information, and keep you informed about your order, account, or our services.

4Consent to Receive SMS Messages

By submitting your mobile number through our website, forms, order process, referral process, phone communication, you consent to receive SMS/text messages from VELO Healthcare. These may include, but are not limited to:

• Order confirmations and delivery updates
• Appointment, service, or account notifications
• Insurance eligibility or documentation reminders
• Billing and payment-related reminders
• Customer support follow-ups

5Message Frequency

Message frequency may vary depending on your interaction with VELO Healthcare, your order status, service requests, insurance billing process, or communication preferences. For example, you may receive up to 2 SMS messages per week related to your appointments, equipment, or account status. We aim to keep all messages relevant and limited to necessary communication.

6Message and Data Rates

Standard message and data rates may apply to SMS messages sent or received. Charges are determined by your mobile carrier and your mobile service plan. Please contact your carrier for details regarding applicable fees.

7Privacy and Data Security

VELO Healthcare respects your privacy. Mobile phone numbers and SMS consent obtained through VELO Healthcare are never shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. Your mobile number and related communication data are used only for the purposes described in this policy — such as customer support, order updates, insurance-related communication, service notifications, and approved marketing communications.

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.

8Health Information & HIPAA

VELO Healthcare is a Durable Medical Equipment (DME) supplier and works with insurance providers and Medicare. Some SMS messages may reference health-related information such as your equipment, order, insurance eligibility, or required documentation.

SMS/text messaging is not a fully secure or encrypted channel. We limit the health information included in text messages to the minimum necessary and do not send sensitive clinical details by SMS. By opting in, you acknowledge and consent to receive these health-related messages by text.

We handle your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. If you prefer not to receive health-related information by text, reply STOP or contact us to choose a different communication method.

9Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from VELO Healthcare.

After you opt out, you may receive one final SMS confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages unless you opt in again.

10Help and Support

For assistance, you may reply HELP to any SMS message received from VELO Healthcare. You may also contact our support team directly at (+1) 281-836-5422 or help@velo-healthcare.com, or using the details in the Contact section below.

11Third-Party Service Providers

VELO Healthcare may use trusted third-party service providers to help send and manage SMS communications. These providers are only authorized to use your information for the purpose of delivering messages on behalf of VELO Healthcare and are not permitted to use your mobile number for their own marketing purposes.

12Changes to This SMS Communication Policy

We may update this SMS Communication Policy from time to time to reflect changes in our communication practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date. Your continued use of our services after changes are posted means you accept the updated policy.

13Contact Us

For questions or concerns regarding this SMS Communication Policy or your privacy rights, please contact us. The following standard messaging disclosures apply: